Shipping
- Same-day dispatch on orders placed before the daily cutoff (business days).
- Discreet outer packaging with no product branding on the exterior.
- Tracking is emailed once the carrier scans the label.
- Free shipping thresholds (if any) are displayed at checkout.
Returns
Due to the nature of research chemicals, opened vials generally cannot be returned. Unopened, unused items may be eligible within a short window if packaging integrity is intact — contact support before shipping anything back.
Lost or damaged packages
Report issues promptly with order number and photos when applicable. We will coordinate with the carrier and resolve verified cases according to policy.