Return and Exchange Policy
Shipping Arrangements
All items will be shipped via the fastest and most economical method available, typically through postal service or DHL Priority Mail. For details, please refer to the table below.
**Shipping Timeliness:** Delivery time = Picking time + Shipping time.
Return Policy
Our refund and return policy is valid for **30 days**. If your purchase has been made more than 30 days ago, we cannot offer a full refund or exchange.
To be eligible for a return, the item must be **unused and in its original condition**, exactly as received. The product must also be returned in its **original packaging**.
Certain types of items are not eligible for returns, such as **custom-made products**.
To process your return, we require a **receipt or proof of purchase**.
**Do not send any purchased items back without our prior approval.** **
—
Cases Where Refunds Are Not Possible
In certain circumstances, we cannot provide a refund:
– Products showing obvious signs of use.
– Any item that is not in its original condition, damaged, or missing parts, provided the damage or missing parts are not due to our fault.
– Any item returned more than 30 days after receipt.
—
Refund Process
After we receive and inspect your return, we will send you an email confirming receipt of the returned item and informing you whether your refund request has been **approved or denied**.
If your request is approved, we will process your refund and automatically return the amount to your **original payment method** within a certain timeframe. Please note that international bank transfers may take several days to complete, and we appreciate your understanding.
We will refund the **full price of the item**, but **shipping fees are non-refundable**, as they have already been paid to the shipping carrier.
—
Delayed or Missing Refund
If you have not yet received your refund, please follow these steps:
1. First, double-check your bank account.
2. Contact your credit card company, as it may take some time for the refund to be processed and posted.
3. Reach out to your bank, as refunds typically require a processing period.
4. If you have completed all of the above steps but still haven’t received your refund, please contact us at **{email address}**.
—
Exchange
If a customer selects the wrong size, or if the product has a defect or damage, we can exchange it. **The buyer is responsible for round-trip shipping costs (return + re-shipping)**, as well as any other associated fees.
If there is a price difference, please contact us. To exchange for the same item, please email us at **{email address}** and send the item to our warehouse. Phone: **{phone number}**.
—
Gift
– If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a **gift voucher** for the value of the returned item. After receiving the item, we will mail the gift voucher to you.
– If the item was not marked as a gift at the time of purchase, or if the giver shipped the order to themselves to give to you later, we will refund the amount to your account. **The giver will be notified about your return.** **
—
Return Shipping Instructions
If you wish to return a product, please mail it back to our warehouse in its original, undamaged condition. Phone: **{phone number}**.
– You are responsible for **covering the return shipping costs**, which will not be refunded. If you receive a refund, this amount will be deducted from your refund.
– The refund amount will have **return shipping fees deducted**.
– Based on our experience, we recommend returning items via **post office rather than commercial courier services**, as commercial couriers may require tax payments, which we will not cover.
– Delivery times for replacement products may vary depending on your location.
– If you are returning valuable items, we recommend using a **trackable shipping service** or purchasing **shipping insurance**. We cannot guarantee successful return of such items.
—
Need help?
If you have any questions regarding refunds or returns, please contact us at: **{email address}**
You can also click the link: **{website URL}**
**Need assistance?**